FAQ's

Q: What payment methods do you offer?
A: Visa, Mastercard, Discover & AMEX , Money Order. We also can extend Net30 Terms

Q: How long will it take for me to get my order?
A: We pride ourselves on quick service. We usually ship same day, Monday through Friday. Along with Ground service, 2 Day, Overnight, and Priority Overnight shipping options are available. More information about shipping is below.

Q: What Shipping Companies do you use?
A: We use UPS and Fed EX.

Q: Can I use my FedEx or UPS account to pay shipping charges?
Yes, we allow third party shipping. We must be notified prior to your order shipping that you would like it shipped on your Company's shipping account #.

Q: What is Category 5, 5e & 6 (CAT-5, CAT-5e CAT-6)?
A: This is a performance designation standards laid out by TIA/EIA for twisted pair cable and connectors specified up to 550 MHz and data rates of 1000 Mbps. The current standard is TIA/EIA 568.

Cat-5 performs at up to 100MHz while Cat 5e performance reaches up to 350MHz. Cat-6 cable is rated up to 550Mhz.

Category 5 , Category 5e and Category 6 cable consist of 4 pair unshielded twisted pair (UTP) with 100ohm impedance and electrical characteristics supporting transmissions up to 550 MHz.

Cat-5e (350MHz) and Cat-6 (550MHz) improve on the original Cat-5 (100MHz) design by adding more shielding through extra twists to the wire. Cat-6 places a divider inside the inner core to separate the wire pairs even more than Cat-5e. This divider reduces cross talk (NEXT) between the wire pairs.

The real differences between Category 5, Category 5e and Category 6 cabling are in transmission performance. Category 5e and Category 6 cables are most suitable for a higher-speed Ethernet 100base-T and 1000base-T (Gigaspeed). Gigabit Ethernet applications reaching 1000 Mbps should use Category 6 cabling for best results.

Q: What's the difference between PVC and PLENUM Cable?
A: The reason for these two types of cable are for fire code safety standards of different types of buildings. Both cable types have the same speed performance.

PVC stands for Poly Vinyl Chloride, which is the outer insulation jacket used around the copper wires. When it burns, it emits a poisonous smoke (think burning plastic). While, Plenum Rated jackets, a TEFLON® product, burns at a much higher temperature and is not nearly as toxic. So, When should I use PVC and when should I use Plenum Rated Cable? PVC cable is about 1/3 the price of Plenum Rated cable. PVC can be used in almost all inside wall or floor applications in home or business/commercial settings. PVC is used in well over 90% of all cabling applications. Plenum rated cable is used in commercial building air Plenum ceilings where the return air is forced through the ceiling (may include drop down ceilings), rather than being ducted through air conditioning tubes. Thus Plenum cable must be used in this situation to prevent toxic smoke from being flushed through the whole building in the event of a fire. If you are unsure if you need to upgrade to Plenum cable you should check with the Building and Safety Department of your City or the building engineer. Different cities have different regulations.

Q: What's the fastest, best cable for me. Should I upgrade to CAT-6 Cable?
A: This is a very tricky question to answer. Usually a CAT5E 350MHz cable will work great for most applications. However, Cat6 cable allows for less packets lost during transmission due to the higher signal to noise ratio and the lower cross talk (NEXT) level. Thus giving faster network speeds. However, if your network isn't transfering large amounts of data, the "real world" difference may be negligible. Also, if your intended use is sharing a broadband modem the limitaion is typically more in your connection speed rather than the cable attached from computer to the modem.

Q: What the difference between Ethernet cable, Straight-through, and Patch Cables?
A: Absolutely nothing. These three terms are synonymous when talking cable.

Q: Category 5 vs. Category 5 Enhanced (5E)
A: Cat-5 is an old standard, most cable manufactures don't even make it anymore. Cat-5E is what should be used in today's higher speed networks. Cat-5E is fully backwards compatible with almost all Cat-5 products and networks. Cat-5E builds on the old Cat-5 design but adds more twists to the wire pairs to allow for higher transmission speeds up to 3 1/2 times that of the old Cat-5 cable...from 100MHz to 350MHz!!

Although Cat-5 may work there is no reason NOT to spend a few more dollars on a better, cleaner operating cable...Cat-5E or even Cat-6

Q: Copper RJ-45 vs. Gold plated RJ-45 (50µ & 3µ)
A: Most people don't realize there are differences in the end connectors called RJ-45 8p8c plugs. They may all appear to look a like but the difference lies in which materials make up the contacts. Some are made with Copper while others are plated with Gold. As you may have guessed Gold is the best contact material used... but here is the catch! There are different concentrations of Gold plugs. Some are 3µ (3 microinches) of Gold while the best are 50µ (50 microinches) of Gold. 50µ is almost 20 Times as thick as 3µ plugs!

Never buy a cable with only 3µ of Gold (wears off quickly) or worse a Copper connector. Good cables (Cat 5E & Cat 6) will have 50µ Gold plating. Warning!! If the advertisement doesn't state 50µ Gold Plating then THEY ARE NOT!! If it only states "Gold plated" then chances are it's only 3µ Gold which will wear off after only a few times plugging them in and out of the socket.

Q: What is a Crossover Cable?
A: A crossover cable is a segment of Category 5 (5e) cable that crosses over pins 1&2 and pins 3&6. This cable is normally used to connect two PCs (Peer to Peer) without the use of a hub or router. One cable hooks directly into the back of both computers using a standard 10/100BASE-T Ethernet Network Interface (NIC) card with RJ-45 ports.

Q: What is the difference between 10BASE-T, 100BASE-T and 1000BASE-T?
A: 10BASE-T is the IEEE standard that defines the requirement for sending information at 10 Mbps on unshielded twisted-pair cabling, and defines various aspects of running Ethernet on this cabling. Most Broadband cable modems and gaming system adhere to this standard.

100BASE-T is the IEEE standard that defines the requirement for sending information at 100 Mbps on unshielded twisted-pair cabling, and defines various aspects of running baseband Ethernet on this cabling.

1000BASE-T (Gigaspeed Network) is the IEEE standard that defines the requirement for sending information at 1000 Mbps on unshielded twisted pair cabling, and defines various aspects of running baseband Ethernet on this cabling.

Returns and Cancelled Orders

RETURNS:

You are welcome to cancel or return any unused item. However, we cannot return your shipping and handling charges, in any case. You will also be charged a 20% restocking fee. You are also responsible for any return shipping charges.

CANCELLATIONS:

Orders can be cancelled with no penalty to you up until the time we ship the product. (This is only good for orders for stock products/ Orders for custom assemblies cannot be canceled once production has begun).

Q: Why are our cables so inexpensive?
A: Since we are a small, tightly run, family-owned company specializing in network cabling we don't have some of the financial headaches (overhead) that larger stores must endure. We're without a brick and mortar store which requires all those excess expenses such as cashiers, healthcare costs, and excess floor space. You get the idea...so enjoy the savings!!

Please contact us at sales@premierdatacables.com with any questions.